SoWidate Terms of Use

Last updated: 27 April 2026

These Terms of Use ("Terms") govern access to and use of SoWidate, including the website, application, document intake workflows, reports, analysis tools, account features, payment features, credit features, and related services (the "Platform").

The Platform is operated by Quotech Pte. Ltd. ("Quotech", "we", "us", or "our"). "SoWidate" refers to the product and platform made available by Quotech.

By creating an account, accessing the Platform, purchasing credits, submitting a case, uploading documents, using any report or output generated by the Platform, or otherwise using the Platform, you agree to these Terms.

If you access or use the Platform on behalf of a company, financial institution, fund manager, corporate service provider, professional firm, partnership, organization, or other legal entity, you represent and warrant that you have authority to bind that entity to these Terms. In that case, "you" and "your" refer to that entity and its authorized users.

The Platform is intended for business, institutional, commercial, professional, and internal operational use only. It is not intended for consumer, personal, domestic, or household use.

1. Intended Use and No Advice

SoWidate is a Source-of-Wealth review and analysis platform intended to assist business, compliance, onboarding, risk, and operations teams in reviewing documents and preparing internal assessment materials.

The Platform provides analytical, workflow, document review, extraction, summarization, and report preparation support only. It does not provide legal, regulatory, compliance, tax, accounting, audit, investment, financial, banking, fiduciary, professional, or other regulated advice.

Reports, summaries, risk indicators, validation notes, extracted information, suggested follow-up items, and other outputs are generated from the documents and information available in the relevant case file. They should be reviewed by appropriately qualified personnel before any business, legal, regulatory, compliance, onboarding, account-opening, customer acceptance, customer rejection, reporting, escalation, or other decision is made.

The Platform does not make, recommend, approve, reject, or determine any onboarding decision, account-opening decision, customer acceptance decision, customer rejection decision, enhanced due diligence decision, suspicious transaction reporting decision, sanctions decision, regulatory filing decision, investment decision, credit decision, tax decision, legal decision, compliance decision, or professional judgment.

All such decisions remain solely with you and your appropriately qualified personnel.

2. Accounts, Workspaces, and Users

You must provide accurate account, billing, and workspace information and keep your login credentials confidential.

You are responsible for all activity under your account or workspace, including activity by users you invite, authorize, or permit to access the Platform.

Users in the same workspace may be able to access cases, documents, reports, outputs, credit balances, billing state, workspace settings, user activity, and other workspace information according to the Platform's permission model.

You are responsible for:

• ensuring that each invited or authorized user is permitted to access the relevant information;
• assigning appropriate roles and permissions;
• removing users who should no longer have access;
• maintaining confidentiality of login credentials and workspace information;
• ensuring that your users comply with these Terms; and
• promptly notifying us of any suspected unauthorized access, compromise, or misuse.

We may suspend, restrict, or terminate access if we reasonably believe that an account, workspace, credential, case, user, or activity has been compromised, misused, or used in breach of these Terms, applicable law, third-party rights, or security requirements.

3. Submitted Content and User Responsibilities

"Submitted Content" means any information, document, file, image, PDF, DOCX file, relationship manager write-up, onboarding form, AML or screening status, case data, client data, source-of-wealth evidence, personal data, business information, user instruction, feedback, comment, note, or other material submitted to, uploaded to, entered into, processed by, or generated through the Platform.

You are solely responsible for ensuring that:

• you have all rights, consents, permissions, notices, authorizations, and lawful bases required to upload, submit, process, analyze, store, transfer, disclose, and use the Submitted Content through the Platform;
• Submitted Content is accurate, complete, current, lawful, and not misleading to the best of your knowledge;
• Submitted Content does not infringe third-party rights or breach confidentiality, data protection, banking secrecy, employment, contractual, fiduciary, regulatory, professional, or other legal obligations;
• the Platform is not used to process information that you are not authorized to process;
• any individual, customer, employee, representative, beneficial owner, connected person, or third party whose information is included in Submitted Content has received any notice and provided any consent required by applicable law;
• any use of Submitted Content through the Platform is permitted under your internal policies and applicable laws;
• you independently review all Platform outputs before relying on them; and
• you retain appropriate original records, evidence, approvals, working papers, and audit trails outside the Platform where required by law, regulation, internal policy, or professional standards.

You must not upload personal data, confidential information, banking secrecy information, regulated information, third-party information, or commercially sensitive information unless you have the legal right and authority to do so.

You grant us a worldwide, non-exclusive, royalty-free license to host, store, copy, process, transmit, extract, parse, analyze, summarize, transform, display, generate outputs from, secure, troubleshoot, maintain, and otherwise use Submitted Content as reasonably necessary to provide, operate, maintain, secure, support, improve, and troubleshoot the Platform and related services.

We do not claim ownership of your original Submitted Content.

4. Data Protection and Cross-Border Processing

To the extent we process personal data on your behalf and for your purposes, we act as a data intermediary, processor, service provider, or equivalent role, as applicable. You remain responsible for determining the purposes and means of processing and for complying with applicable data protection, privacy, confidentiality, banking secrecy, outsourcing, recordkeeping, and regulatory obligations.

You are responsible for:

• providing all required notices;
• obtaining all required consents or other lawful bases;
• ensuring that Submitted Content may lawfully be processed through the Platform;
• assessing whether the Platform is suitable for your intended use;
• conducting any required vendor, outsourcing, technology risk, data protection, transfer, or security assessment;
• configuring your use of the Platform in accordance with your internal policies; and
• ensuring that your use of the Platform complies with applicable laws and regulations.

You acknowledge that the Platform and our service providers may process, store, access, or transfer Submitted Content, personal data, logs, technical data, and related information in Singapore and other jurisdictions.

You are responsible for ensuring that any transfer, disclosure, access, or processing of Submitted Content through the Platform is permitted under applicable data protection, privacy, confidentiality, banking secrecy, outsourcing, technology risk, and regulatory requirements.

5. AI-Assisted Outputs

The Platform uses automated processing, OCR, structured extraction, relationship analysis, document parsing, graph reconstruction, model-based reasoning, rule-based checks, prompt-based analysis, scoring methods, and report composition.

Outputs may contain errors, omissions, unsupported assumptions, hallucinations, incorrect classifications, incomplete analysis, inaccurate extractions, misread documents, translation issues, formatting errors, calculation errors, or outdated information, especially where submitted information is incomplete, ambiguous, outdated, inconsistent, low quality, handwritten, scanned, image-based, password-protected, corrupted, redacted, or difficult to read.

You remain solely responsible for:

• validating extracted facts, figures, names, dates, ownership information, transaction information, and calculations;
• assessing whether evidence is sufficient for your institution's policies and regulatory obligations;
• deciding whether further due diligence, enhanced due diligence, clarification, escalation, approval, rejection, reporting, or remediation is required;
• reviewing whether the output is appropriate for the relevant customer, case, jurisdiction, risk rating, and business context;
• ensuring that any use of the Platform complies with applicable laws, regulations, professional standards, and internal policies; and
• ensuring that qualified human review is applied before any decision is made.

The Platform may identify gaps, contradictions, concerns, anomalies, risk indicators, or follow-up items, but it does not determine whether a customer should be accepted, rejected, reported, escalated, onboarded, offboarded, investigated, or otherwise treated in any particular way.

We are not responsible for identifying, escalating, reporting, or filing suspicious transaction reports, sanctions reports, regulatory notifications, customer due diligence decisions, enhanced due diligence decisions, tax reports, audit reports, or any other legal or regulatory report. Any such obligation remains solely with you.

6. Internal Product Improvement

Unless otherwise agreed in writing, we may use usage data, technical data, system logs, error reports, performance data, diagnostic data, feedback, aggregated statistics, and non-identifying derived learnings to operate, secure, evaluate, improve, and develop the Platform.

Subject to our Privacy Policy and applicable law, we may use de-identified, aggregated, pseudonymized, desensitized, or otherwise privacy-protected information to test, evaluate, improve, and develop extraction methods, prompts, workflows, quality controls, scoring approaches, product features, security controls, and internal models, provided such information does not identify you, your workspace, your customers, or any individual.

We will not use your original Submitted Content to train general-purpose third-party foundation models unless you have expressly agreed, instructed us to do so, or such use is permitted under a separate written agreement.

We may own or use derived know-how, models, configurations, prompts, workflows, methods, analytics, improvements, product learnings, and aggregated insights developed from operating, securing, supporting, or improving the Platform, provided they do not identify you, your workspace, your customers, or individuals contained in your Submitted Content.

7. Communications

We may contact you about service, security, billing, legal, account administration, product updates, technical notices, policy notices, and other non-marketing matters relating to the Platform.

We may also send marketing communications about SoWidate, Quotech, related services, product updates, events, offers, research, and commercial opportunities where permitted by applicable law.

You may opt out of marketing communications by using the unsubscribe mechanism in the communication or contacting us. Service, security, billing, legal, and account administration messages are not marketing messages and may still be sent where necessary.

8. Credits, Purchases, and No Refunds

The Platform may allow you to purchase case credits or other usage credits ("Credits"). Credits are shared within the relevant workspace unless otherwise stated.

All Credit purchases are final and non-refundable. We do not provide refunds, exchanges, cash redemptions, or account credits for unused, partially used, expired, mistaken, duplicate, or unwanted Credit purchases, except where required by law or expressly agreed by us in writing.

Credits are valid for 3 calendar months from the purchase date and are non-refundable, unless the relevant offer, invoice, order form, or written agreement states otherwise.

Expired Credits have no cash value and will not be restored, refunded, extended, transferred, or exchanged unless we expressly agree in writing or applicable law requires otherwise.

Credits purchased or allocated before implementation of the Credit expiry feature, including existing positive Credit balances, will be migrated into expiring Credit lots and expire 3 calendar months from the migration or deployment timestamp, as reflected in the Platform's Credit records.

For new purchases and migrated balances, Credits are recorded in purchase or migration lots and are consumed from the soonest-expiring available lot first.

Your active case-Credit balance is calculated from the remaining quantities across active, non-expired Credit lots, including migrated Credit lots. Expired Credit lots no longer form part of your active case-Credit balance.

Starting an initial Source-of-Wealth case consumes purchased case Credits according to the Platform's Credit rules.

Follow-up allowances may be provided separately on a fixed per-case basis and do not necessarily consume purchased case Credits. Follow-up allowances have no cash value and may be subject to separate Platform limits, expiry rules, or usage rules.

The Platform may display a Credit history or activity ledger showing migrated Credits, Credit purchases, case Credit consumption, Credit expiry, manual adjustments, refunds, and related references. If follow-up allowance usage appears in Credit history, it should be shown separately as zero-impact activity and should not be treated as purchased-Credit consumption.

The Platform's system records will be used to determine Credit balances, purchase lots, expiry, usage, adjustments, and consumption. Our system records are conclusive evidence of Credit activity except in the case of manifest error.

Credits may only be used on the Platform and may not be resold, assigned, transferred, exchanged, redeemed for cash, or used outside the workspace for which they were purchased.

Payment processing may be handled by third-party payment providers such as Stripe. Your use of those payment services may be subject to the relevant provider's terms, privacy notices, fees, and compliance requirements.

We are not responsible for delays, failures, declines, chargebacks, payment disputes, payment provider errors, payment method restrictions, bank processing delays, or payment provider service interruptions, except to the extent required by law.

9. Third-Party Services and Integrations

The Platform may rely on third-party providers for hosting, database storage, object storage, payment processing, OCR, artificial intelligence processing, workflow automation, email delivery, security checks, analytics, logging, monitoring, support, and other services.

We may change, add, suspend, replace, or remove third-party providers or integrations from time to time.

Third-party service availability, performance, security controls, model behavior, data handling, pricing, provider policies, API limits, processing times, infrastructure incidents, and provider-side changes may affect the Platform.

We do not control third-party services and are not responsible for third-party service failures, delays, inaccuracies, outages, data handling, security incidents, policy changes, model behavior, output quality, or provider-side changes, except to the extent required by applicable law or expressly stated in a written agreement with you.

Your use of third-party services may be subject to the relevant third party's terms, privacy notices, acceptable use policies, service limits, and compliance requirements.

10. Acceptable Use

You must not:

• use the Platform for unlawful, harmful, deceptive, abusive, discriminatory, infringing, or unauthorized purposes;
• use the Platform in breach of applicable laws, regulations, sanctions, export controls, confidentiality duties, banking secrecy obligations, data protection obligations, professional duties, or third-party rights;
• attempt to bypass authentication, authorization, rate limits, credit limits, usage limits, payment controls, workspace restrictions, or security controls;
• upload malware, harmful code, corrupted files, malicious scripts, or unsafe content;
• probe, scan, test, reverse engineer, attack, overload, disrupt, or interfere with the Platform or its infrastructure;
• use automated scripts, bots, crawlers, scraping tools, or abnormal usage patterns without our prior written consent;
• copy, scrape, extract, harvest, or monitor Platform data, workflows, prompts, schemas, outputs, reports, user interfaces, or technical materials for unauthorized purposes;
• use the Platform to develop, train, fine-tune, benchmark, evaluate, improve, or support a competing product, model, workflow, service, or platform;
• submit intentionally misleading, fabricated, manipulated, forged, malicious, or unauthorized documents or information;
• use the Platform to make fully automated decisions about individuals without appropriate human review where such review is required;
• submit information that you are not legally authorized to process;
• remove, obscure, or alter proprietary notices, disclaimers, audit logs, system-generated warnings, or usage restrictions;
• use Platform outputs as a substitute for professional advice, qualified review, or legally required review; or
• encourage, assist, or permit any other person to do any of the above.

We may investigate suspected violations and may suspend, restrict, delete, quarantine, or disable access to accounts, workspaces, Submitted Content, outputs, or Platform features where we reasonably consider it necessary for legal, regulatory, security, operational, provider-policy, reputational, or commercial reasons.

11. Confidentiality

We will treat non-public Submitted Content as confidential and use it as described in these Terms, the Privacy Policy, and any written agreement between us.

You must treat non-public Platform information as confidential, including non-public pricing, security details, technical materials, product documentation, workflows, prompts, schemas, report structures, methods, user interfaces, product roadmap information, and commercial information, unless we have made such information public or authorized disclosure in writing.

You must not disclose non-public Platform information to any third party except to your authorized personnel, professional advisers, auditors, regulators, or service providers who have a legitimate need to know and who are subject to appropriate confidentiality obligations.

12. Intellectual Property

The Platform, including software, workflows, user interfaces, prompts, models, schemas, methods, product names, branding, documentation, templates, extraction logic, scoring methods, report structures, database structures, analytics, and configurations, is owned by us or our licensors and is protected by intellectual property and other laws.

Except as expressly permitted by these Terms or a written agreement with us, you may not copy, reproduce, adapt, translate, modify, distribute, resell, sublicense, white-label, commercially exploit, benchmark, scrape, monitor, reverse engineer, decompile, disassemble, derive source code from, or create derivative works or competing products from the Platform or any part of it.

You may use Platform outputs for your internal business purposes, subject to these Terms and any applicable written agreement. You may not use Platform outputs to train, fine-tune, evaluate, benchmark, or improve any competing model, system, workflow, product, platform, or service without our prior written consent.

No rights are granted to you except as expressly stated in these Terms or a written agreement with us.

All rights not expressly granted are reserved by Quotech and its licensors.

13. Availability, Support, Changes, and Beta Features

The Platform is provided on an "as is" and "as available" basis.

Unless expressly agreed in writing, we do not provide any service level agreement, uptime commitment, response-time commitment, recovery-time commitment, support-time commitment, availability guarantee, data recovery guarantee, or business continuity commitment.

We may update, suspend, modify, replace, limit, or discontinue all or part of the Platform at any time.

We may also update these Terms from time to time. If changes are material, we will take reasonable steps to notify users through the Platform, email, or other appropriate channels.

Continued use of the Platform after updated Terms take effect means you accept the updated Terms.

We may offer beta, trial, experimental, preview, pilot, evaluation, or free features. Such features may be incomplete, unstable, inaccurate, limited, changed, withdrawn, or discontinued at any time and are provided without warranty, service commitment, support commitment, or liability to the maximum extent permitted by law.

14. Suspension and Termination

We may suspend, restrict, or terminate access to the Platform immediately if we reasonably believe that:

• you or your users have breached these Terms;
• your use may expose us, the Platform, other users, service providers, or any third party to legal, regulatory, security, operational, reputational, or commercial risk;
• your account, workspace, credentials, or Submitted Content may be compromised;
• your use is excessive, abnormal, abusive, unlawful, or harmful;
• payment is overdue, disputed, reversed, charged back, or suspected to be fraudulent;
• we are required or requested to do so by law, regulation, court order, regulator, service provider, or payment provider; or
• continued access may affect the security, integrity, availability, or operation of the Platform.

We may delete, quarantine, restrict, or disable access to Submitted Content where required for security, legal, compliance, provider-policy, or operational reasons.

Termination or suspension does not affect any rights, obligations, disclaimers, limitations of liability, indemnities, confidentiality obligations, payment obligations, or intellectual property rights that have accrued before termination or that are intended to survive termination.

15. Records and Audit Trail

The Platform may generate or maintain system records, logs, timestamps, Credit records, case activity records, upload records, report generation records, output records, workspace activity records, user activity records, and usage records.

Our system records are conclusive evidence of Platform activity, Credit usage, expiry, output generation, account actions, and workspace actions, except in the case of manifest error.

You are responsible for maintaining any additional records, evidence, approvals, working papers, audit trails, and documentation required by your internal policies, regulators, auditors, professional advisers, or applicable law.

16. Disclaimers

To the maximum extent permitted by law, the Platform and all outputs are provided on an "as is" and "as available" basis.

We disclaim all warranties, representations, guarantees, and conditions, whether express, implied, statutory, or otherwise, including warranties of accuracy, completeness, reliability, timeliness, availability, merchantability, fitness for a particular purpose, non-infringement, uninterrupted operation, error-free operation, security, data integrity, regulatory sufficiency, professional sufficiency, or suitability for any particular decision or purpose.

We do not warrant that:

• Platform outputs will be correct, complete, current, legally sufficient, regulatorily sufficient, audit-ready, or suitable for any particular decision or purpose;
• the Platform will detect all issues, gaps, inconsistencies, anomalies, risks, red flags, suspicious activity, sanctions concerns, or regulatory concerns;
• OCR, extraction, translation, summarization, classification, analysis, or report generation will be accurate or complete;
• the Platform will meet your internal policies, regulatory expectations, audit requirements, outsourcing requirements, risk management standards, or business requirements;
• the Platform will be uninterrupted, secure, timely, error-free, or free from harmful components; or
• data loss, service interruption, unauthorized access, or third-party service failure will not occur.

You use the Platform and outputs at your own risk and remain responsible for all review, validation, decisions, actions, omissions, filings, escalations, and non-escalations.

17. Limitation of Liability

To the maximum extent permitted by law, Quotech, its affiliates, directors, officers, employees, contractors, licensors, service providers, and representatives will not be liable for any indirect, incidental, special, consequential, exemplary, punitive, enhanced, or loss-of-profit damages.

This exclusion includes loss of business, revenue, profit, goodwill, opportunity, anticipated savings, data, use, contract, customers, reputation, or regulatory standing.

To the maximum extent permitted by law, we are not liable for regulatory fines, penalties, enforcement action, remediation costs, investigation costs, audit findings, customer claims, onboarding decisions, account opening decisions, account closure decisions, delayed onboarding, rejected onboarding, suspicious transaction reporting failures, sanctions screening failures, AML/CFT failures, tax consequences, professional advice costs, or compliance failures arising from or relating to your use of or reliance on the Platform or outputs.

To the maximum extent permitted by law, our total aggregate liability arising out of or relating to the Platform, these Terms, Submitted Content, Platform outputs, Credits, or any related services, whether in contract, tort, negligence, misrepresentation, statute, equity, restitution, strict liability, or otherwise, will not exceed the fees actually paid by you to us for the Platform in the three months immediately preceding the event giving rise to the claim.

This liability cap applies collectively to Quotech, its affiliates, directors, officers, employees, contractors, licensors, service providers, and representatives.

Nothing in these Terms limits liability that cannot be limited under applicable law.

18. Indemnity

You agree to defend, indemnify, and hold harmless Quotech, its affiliates, directors, officers, employees, contractors, licensors, service providers, and representatives from and against all claims, demands, proceedings, investigations, losses, liabilities, damages, fines, penalties, costs, and expenses, including reasonable legal fees, arising out of or relating to:

• your Submitted Content;
• your use of or reliance on the Platform or outputs;
• your breach of these Terms;
• your breach of applicable law, regulation, internal policy, confidentiality duty, banking secrecy duty, data protection obligation, professional duty, contractual obligation, or third-party right;
• your failure to obtain required rights, consents, permissions, notices, authorizations, or lawful bases;
• any decision, action, omission, filing, escalation, or non-escalation made by you or your personnel using or after using the Platform;
• any dispute between you and your customer, client, employee, contractor, regulator, auditor, adviser, service provider, or other third party;
• any allegation that Submitted Content infringes, misuses, or violates any third-party right or obligation; or
• any misuse of accounts, credentials, workspace permissions, Platform features, Credits, outputs, or reports by you or your users.

We may control the defense and settlement of any indemnified matter, and you must reasonably cooperate with us in defending such matter. You must not settle any matter in a way that imposes liability, admission, restriction, or obligation on us without our prior written consent.

19. Separate Agreements and Order Forms

If you have entered into a separate written agreement, order form, subscription agreement, data processing agreement, enterprise agreement, service agreement, or statement of work with us, that document will prevail over these Terms to the extent of any direct conflict.

Unless expressly stated otherwise, these Terms continue to apply to your use of the Platform.

20. Governing Law and Disputes

These Terms are governed by the laws of Singapore, unless a written agreement between you and us states otherwise.

The courts of Singapore will have exclusive jurisdiction over disputes arising from or relating to these Terms, the Platform, Submitted Content, Platform outputs, Credits, or related services, unless applicable law requires a different forum.

You agree that any claim must be brought within one year after the event giving rise to the claim, unless a longer period is required by applicable law.

21. Contact

For questions about these Terms, contact us at:

info@sowidate.com

or through the contact details published on the Platform.